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  ENGLISH  VOCABULARY  for ESL learners  


Useful telephone vocabulary and phrases in English.

Making contact
  • Hello / Good morning / Good afternoon ...
  • This is John Brown speaking
  • Could I speak to ......... please?
  • I'd like to speak to ..... .....
  • I'm trying to contact ..........
Giving more
  • I'm calling from Tokyo / Paris / New York / Sydney ...
  • I'm calling on behalf of Mr. X ...
Taking a call
  • X speaking.
  • Can I help you?
Asking for a name
or information
  • Who's calling please?
  • Who's speaking?
  • Where are you calling from?
  • Are you sure you have the right number / name?
Asking the caller
to wait
  • Hold the line please.
  • Could you hold on please?
  • Just a moment please.
  • Thank you for holding.
  • The line's free now ... I'll put you through.
  • I'll connect you now / I'm connecting you now.
Giving negative
  • I'm afraid the line's engaged. Could you call back later?
  • I'm afraid she's in a meeting at the moment.
  • I'm sorry. He's out of the office today.
  • He/she isn't in at the moment.
  • I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
  • I'm sorry.There's nobody here by that name.
  • Sorry. I think you've dialled the wrong number.
  • I'm afraid you've got the wrong number.
Telephone problems
  • The line is very bad ... Could you speak up please?
  • Could you repeat that please?
  • I'm afraid I can't hear you.
  • Sorry. I didn't catch that. Could you say that again please?
Leaving or taking
a message
  • Can I leave / take a message?
  • Would you like to leave a message?
  • Could you give him/her a message?
  • Could you ask him/her to call me back?
  • Could you tell him/her that I called?
  • Could you give me your name please?
  • Could you spell that please?
  • What's your number please?
  • Where can he/she reach you?
  • When can he contact you?
  • Could you make sure he/she gets my message please?

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Please note that British English spelling is used on this website.

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