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Phrases for apologies, orders, prices, payment...

BUSINESS LETTERS, page 2: Orders, Prices, Payment, Closing Remarks, Ending ...

(US: apologizing)
  • We are sorry for the delay in replying to ...
  • I regret any inconvenience caused (by) ...
  • I would like to apologise for the (delay, inconvenience)...
  • Once again, please accept my apologies for ...
  • Thank you for your quotation of ...
  • We are pleased to place an order with your company for..
  • We would like to cancel our order n° .....
  • Please confirm receipt of our order.
  • I am pleased to acknowledge receipt of your order n° .....
  • Your order will be processed as quickly as possible.
  • It will take about (two/three) weeks to process your order.
  • We can guarantee you delivery before ...(date)
  • Unfortunately these articles are no longer available / are out of stock.
  • Please send us your price list.
  • You will find enclosed our most recent catalogue and price list.
  • Please note that our prices are subject to change without notice.
  • We have pleasure in enclosing a detailed quotation.
  • We can make you a firm offer of ...
Referring to payment
  • Our terms of payment are as follows  ...
  • As far as the payment is concerned ...
  • Our records show that we have not yet received payment of ...
  • According to our records ...
  • Please send payment as soon as possible.
  • You will receive a credit note for the sum of ...
Enclosing documents
  • I am enclosing ...
  • Please find enclosed ...
  • You will find enclosed ...
  • Attached you will find ...
Closing remarks
  • If we can be of any further assistance, please let us know.
  • If I can help in any way, please do not hesitate to contact me.
  • If you require more information ...
  • For further details ...
  • Please contact us if you have any questions.
  • Please let me know if there is anything else I can help you with.
  • Please feel free to contact me if you require further information.
  • Thank you for taking this into consideration.
  • Thank you for your help.
  • We hope you are happy with this arrangement.
  • We hope you can settle this matter to our mutual satisfaction.
Referring to
future business
  • I look forward to a successful working relationship in the future.
  • We would be (very) pleased to do business with your company.
  • We hope we may continue to rely on your valued custom.
  • I would be happy to have an opportunity to work with your firm.
Referring to
future contact
  • I look forward to seeing you next week.
  • I look forward to your reply.
  • Looking forward to hearing from you, ...
  • Looking forward to receiving your comments,
  • I look forward to meeting you on the (date).
  • I would appreciate a reply at your earliest convenience.
  • We await your instructions.
  • An early reply would be appreciated.
Ending business letters
For all customers and clients: ◊ Sincerely,
◊ Yours sincerely,
◊ Sincerely yours,
In more formal letters: ◊ Yours faithfully,
For those you already know and/or
with whom you have a working relationship:
◊ Regards,
◊ Best regards,

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See also : formal vs informal letter writing
business letter guidelines

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Please note that British English spelling is used on this website.