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Writing Business Letters
(page 2)

(US: Apologizing)
  • We are sorry for the delay in replying to ...
  • I regret any inconvenience caused (by) ...
  • I would like to apologise for the (delay, inconvenience)...
  • Once again, please accept my apologies for ...
  • Thank you for your quotation of ...
  • We are pleased to place an order with your company for..
  • We would like to cancel our order n° .....
  • Please confirm receipt of our order.
  • I am pleased to acknowledge receipt of your order n° .....
  • Your order will be processed as quickly as possible.
  • It will take about (two/three) weeks to process your order.
  • We can guarantee you delivery before ...(date)
  • Unfortunately these articles are no longer available /
    are out of stock.
  • Please send us your price list.
  • You will find enclosed our most recent catalogue and price list.
  • Please note that our prices are subject to change
    without notice.
  • We have pleasure in enclosing a detailed quotation.
  • We can make you a firm offer of ...
Referring to payment
  • Our terms of payment are as follows  ...
  • Our records show that we have not yet received
    payment of ...
  • According to our records ...
  • Please send payment as soon as possible.
  • You will receive a credit note for the sum of ...
Enclosing documents
  • I am enclosing ...
  • Please find enclosed ...
  • You will find enclosed ...
Closing remarks
  • If we can be of any further assistance, please let us know.
  • If I can help in any way, please do not hesitate to
    contact me.
  • If you require more information ...
  • For further details ...
  • Thank you for taking this into consideration.
  • Thank you for your help.
  • We hope you are happy with this arrangement.
  • We hope you can settle this matter to our satisfaction.
Referring to future business
  • We look forward to a successful working relationship in the future.
  • We would be (very) pleased to do business with your company.
  • I would be happy to have an opportunity to work with
    your firm.
Referring to future contact
  • I look forward to seeing you next week.
  • Looking forward to hearing from you, ...
  • Looking forward to receiving your comments,
  • I look forward to meeting you on the (date).
  • I would appreciate a reply at your earliest convenience.
  • An early reply would be appreciated.
Ending business letters
◊ Sincerely,    }
◊ Yours sincerely,}  for all customers / clients
◊ Sincerely yours,}

◊ Yours faithfully,

in more formal letters

◊ Regards, for those you already know and/or with whom
you have a working relationship
See also :    Business letter guidelines    and    Business English resources
back to Business English